For BPOs & outsourced teams

Structured AI enablement
for your people.

A structured program that starts with foundational skills and progresses, month by month, toward advanced use — with monthly knowledge and skills checks, progress reporting, and hands-on implementation support whenever your people need it.

Foundational → advanced
Monthly progress reporting
Hands-on implementation support
Monthly cycle

How each month works.

Every month runs on the same rhythm — guided learning, real application, a check on what stuck, and a clear read on progress. Then it repeats, building on the last.

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01 → 06, repeats monthly
Staged progression

From novice to advanced AI user.

Three foundational months grounded in each person’s real work — then the program continues, tailored to their specific role.

Month 1

Orientation & possibilities

Set up tools, learn safe AI usage, and identify where AI supports each participant’s specific responsibilities.

Month 2

Prompt mastery

Build repeatable prompting methods, create templates for frequent tasks, and reduce rework through clearer instructions.

Month 3

Applying AI to your workflow

Convert learning into practical, repeatable workflows — integrating AI into real process steps and demonstrating it in-role.

Month 4 & beyond

Role-specific training

Participants are grouped by role — admin, marketing, finance, EA/VA and more — and training keeps evolving around the tasks, tools and workflows each person actually uses.

Program outcomes

Skills your person will gain.

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What’s included

What your person gets help with

Using AI to speed up the tasks they already do every day.

Getting unstuck when AI isn’t giving them the right results.

Building AI into their actual role — not just learning about it.

How it works

When your person needs help using AI in their work, we step in directly — real, hands-on support from someone who knows the tools.

Optional add-on

Keep the momentum after month three.

Add ongoing support on top of the BPO program — lifetime academy access, webinars, masterclasses and an active community — so skills stay current as AI moves.

Explore ongoing support & community
Monthly webinars, tool masterclasses, podcasts, a newsletter and a support hour.
— FAQ

Frequently asked questions

Who is the BPO AI Program for?
It's built specifically for BPO providers and outsourced teams who want to turn their people into confident, productive AI users. It's a separate product from our main SME program.
How is the program structured?
It runs on a monthly cycle across three months, taking each person from novice to advanced AI user with structured, role-relevant training.
What does each month cover?
The cycle moves through orientation and possibilities, prompt mastery, applying AI to your actual workflow, and role-specific training — so the skills map to the work your people already do.
How is this different from the standard program?
The BPO AI Program is tailored to outsourced and offshore teams and the way they work, rather than the in-house SME staff the main AI Training & Enablement program is built for.
What happens after month three?
There's support to keep the momentum going after the program, so your team keeps building on what they've learnt rather than losing it.
Get started

Get your BPO team started.

Tell us about your operation and the roles you’d enrol, and we’ll show you exactly how the program would work for your team.

Book a call